Terms & Conditions

Shipping & Handling

*Free Shipping Over $69 only under regular post Australia national services. We generally dispatch items in 1-2 business days. No items would be handed to post during weekend and public holidays. Some orders may be delivered in more than one package due to different warehouse locations or special order. 

Regular post (Australia) generally take between 2-8 business days. Regional areas may take 4-15 business days.

Express post (Australia) generally take between 1-4 business days. Regional areas may take 2-6 business days.

Regular post (New Zealand) generally take between 8-20 business days. Regional areas may take 14-25 business days.

Express post (New Zealand) generally take between 5-10 business days. Regional areas may take 8-13 business days.

Other countries depend on your location. We can advise during quotation.

Please be advised we do NOT guarantee date of delivery since Australia Post and other couriers don’t (base on their terms & conditions). Shipping charges include handling and packing fees as well as postage costs. If your item is required urgently, please choose “Express Post services.

Generally, we send all flat pack items by Australia Post regular post (it does not include tracking). If you would like a tracking service, please choose “Registered” service or contact us for the additional costs.

We may use Australia Post, Sendle and other couriers (most of them come with tracking) for parcels.

Note: Stock availability shown on the site is for your reference only. While we strive to provide the most accurate and timely stock information, it may become out of date and may change between the time you add an item to cart and the time your order is received by us.

 

Returns And Refund Policy

Order cancellation fees?

Nexta Party does not charge order cancellation fee if buyers paid by PayPal, Debit Cards, Credit Cards or Direct Bank Transfer/PayID.

IMPORTANT: However, Nexta Party charges 7% cancellation fee on refund if buyers paid by Afterpay then request order cancellation (including removing items from orders). Because Afterpay Merchant fees are high and non-refundable to sellers even if order cancelled. 

Can I return my order?
Yes. We accept return if items unopened and in original packaging. Postage must be paid for by the sender and will not be refunded by Nexta Party.

When do items need to be returned by?
All goods must be returned within 30 days of purchase.

Where do items need to be returned to?
Please contact us either by email team@nexta-party.com.au or via “Contact Us” page for further instructions and return delivery address.

How do I return my order?
We recommend using a traceable shipping method (with a tracking service) to the correct address we provide. If you return the order without the ability to track the delivery and we don’t receive the item, we will not be responsible for refunding the order.

Packing materials?
Items need to be sent back in the original packaging for a refund.

When will I receive my refund?
You can choose between a refund, exchange or credit where goods are faulty. We generally process refunds within a week of receiving items back. Please note we don’t refund you any shipping costs.

 

Reviews And Feedbacks

How could I leave reviews and feedbacks ? Do I get invited?

We may invite customers to review our products and services. We encourage customers leave reviews on our store website and Google Business Page. It’s a great way to help us and other customers. You can also email us at team@nexta-party.com.au.